If you purchased a VPS and decided that you do not like it for any reason, you may follow these guidelines to determine your best course of action
If you are within 7 days of purchase
- A full refund will be processed for you provided you open a ticket and request a refund and cancellation
- The cancellation will be immediate, ensure all files are transferred from the VPS as they will not be recoverable
- If you request a cancellation but do not request a refund for the amount, the cancellation will follow regular procedure of terminating at the end of the billing period
If you are outside of 7 days of purchase
- There is no refund surpassing 7 days of service
- The cancellation will be at the end of the current billing cycle, your payment method will not be charged further
- The VPS will remain active for this time and will be rendered available for you to use until the end of the billing cycle
If you purchased the wrong VPS package within 7 days of purchase
- Create a ticket regarding the VPS package you wish to have
- A credit will be issued to your account for the full amount of your previous package
- You will then be able to purchase the proper package, the credit on the account will cover a portion or all of the invoice
If your VPS has been terminated due to abuse, fraud, or any other reason deemed a violation of our TOS
- No refund is given for this reason as standard
- Your account details will be provided to a 3rd party reporting service for fraud/illegal/unethical activities to warn other hosting companies about you
- If you file a dispute you will be blacklisted from any further services, and any account in the future found to be related will be terminated without refund
